When do you plan to ship Substratum Protocol?
We plan to ship the games in June or July 2024. Substratum Protocol is mostly written and complete, so as soon as Backerkit releases the funds to us, we can submit the orders with minimal delay. Once the books, journals and folios arrive, we will begin fulfillment immediately.
Last updated: March 03, 2024 10:04
When will add-ons ship?
All add-ons will ship with the rest of the rewards from your pledge. (If you want to get our other games immediately, you’ll find them in our store along with Pandion Games merchandise.) Please note that add-ons can incur additional shipping fees, paid via the pledge manager after the campaign ends.
Last updated: March 03, 2024 10:05
What are expected shipping fees?
Shipping fees fluctuate wildly depending on many factors - weight being the main one. However, we have now been shipping our games across the world for over a year, and so we can provide some estimated numbers.
The lower cost would be just the hardcover book, and the higher cost would be if you back at the Soloist’s Toolkit. Again, these are estimates.
US: $5-$13 CA: $12-$16 Rest of World: $16-$24
For international orders, you will be responsible for VAT and Import taxes related to your country. Pandion Games will not collect, remit, or pay VAT or Import taxes on your behalf. The games are manufactured and shipped from the United States and will ship under the 4901.99 Harmonization Code.
We will ship via USPS Media Mail (domestic), or Pirate Ship’s Simple Export Rate (international). Package tracking will be supplied with all orders where tracking is available.
Last updated: March 03, 2024 10:11
Are there dedicated solo rules?
Yes! There is a chapter in the book that talks about how to play solo, and there are two different ways to play solo depending on the amount of time you want to dedicate and your preferred play style.
Last updated: March 03, 2024 10:18
When do you plan to ship Substratum Protocol?
We plan to ship the games in June or July 2024. Substratum Protocol is mostly written and complete, so as soon as Backerkit releases the funds to us, we can submit the orders with minimal delay. Once the books, journals and folios arrive, we will begin fulfillment immediately.
Last updated: April 24, 2024 13:59
When will PDFs be available?
We are currently finishing up final art and layout placement. Once that is complete, you will get an email notification that the PDF is available for download from Backerkit. We are targeting early to mid-June for digital release.
While we’re working on that, you can find the free preview PDF that contains the core rules of the game here: https://drive.google.com/drive/folders/1EGhOQp_v8AJVnY1wff9Q6XY4IjY-IoWz?usp=sharing
Last updated: May 16, 2024 09:37
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.